Privacy Policy

Last updated: July 27, 2026

Draft notice: Bracketed items below still need your input and a legal review before this is finalised — particularly the data retention period and grievance officer details.

This Privacy Policy explains how XploreNew Technologies Private Limited (“XploreNew”, “we”, “us”) collects, uses, and protects information when you use our website and product suite — CRM System, Property Management System (PMS), Gatepass System, and AI Business Solutions (collectively, the “Services”).

1. Information We Collect

Account & business data: name, email, phone/WhatsApp number, company name, and billing details you provide when signing up.
Customer/lead data you upload: leads, contacts, resident, or guest records you enter or import into CRM, PMS, or Gatepass on behalf of your own business.
Usage data: log data, device information, and interaction data collected automatically to improve the Services.
WhatsApp integration data: messages sent through our WhatsApp Business API features, to the extent needed to deliver automation you configure.

2. How We Use Information

To provide, operate, and improve the CRM, PMS, Gatepass, and AI Business Solutions products
To send service-related communications, onboarding support, and billing notices
To provide AI-powered features such as lead scoring and predictive analytics, using data you provide
To comply with legal obligations and enforce our Terms of Service

3. Data Storage & Security

Customer data is hosted on servers located in India, encrypted in transit and at rest. We apply reasonable administrative, technical, and physical safeguards to protect data against unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing

We do not sell personal data. We may share data with:

Service providers who help us operate the platform (hosting, payment processing, WhatsApp Business API, analytics)
Law enforcement or regulators, where required by applicable law
A successor entity in the event of a merger, acquisition, or asset sale, with notice to affected customers where required

5. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at info@xplorenew.com. Business customers are responsible for handling data requests from their own end-users (leads, residents, guests) whose data they manage within our Services.

6. Data Retention

We retain account and customer data for as long as your subscription is active, and for [retention period to be confirmed] after account closure, unless a longer period is required by law.

7. Cookies

Our website uses cookies for essential functionality and analytics (e.g. Google Analytics, Search Console). You can control cookie preferences through your browser settings.

8. Children’s Privacy

Our Services are intended for business use by individuals 18 years or older and are not directed at children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or email. Continued use of the Services after changes take effect constitutes acceptance.

10. Contact Us

XploreNew Technologies Private Limited
#505, Aparna Greens, Beside Star Hospitals, Nanakramguda, Hyderabad, India
Email: info@xplorenew.com